Kudos Casino Terms & Conditions

1. General terms and account eligibility

These Terms & Conditions apply to your use of the Kudos Casino website, account services, games, promotions and related features. They should be read together with any rules, notices or additional terms shown on the website. If an additional term applies to a particular game, payment method or promotion, that term will form part of these Terms & Conditions.

By accessing the website or using any Kudos Casino service, you confirm that you have read and understood these Terms & Conditions and agree to follow them. If you do not agree, you must not create an account, deposit funds, place wagers or otherwise use the services. These terms may be updated from time to time, and the latest version published on the website will apply to future use.

You must be legally entitled to use online gambling services in the place where you are located. You must also meet the minimum legal age that applies to online gambling in your jurisdiction. You must not access the website if online gambling is unlawful where you live, if you are underage, or if you are subject to a gambling restriction that prevents you from using the services.

• You must provide accurate, current and complete information when registering or using your account.
• You may only create and use an account for yourself and must not open an account on behalf of another person.
• You must keep your username, password, payment information and other account credentials secure.
• You must not allow another person to use your account or access the services through your account.
• You must promptly update information that changes and cooperate with reasonable identity or security checks.
• You must not use the services from a location where doing so is restricted or unlawful.

Kudos Casino may require identity, age, address, payment or source-of-funds information before allowing certain account activities. These checks help protect players, prevent fraud and meet applicable legal and compliance obligations. If the requested information is not provided, is incomplete, or cannot be verified, access to some or all services may be delayed, restricted or refused.

You are responsible for all activity carried out through your account until you notify Kudos Casino that your account may have been compromised. If you believe that someone else has accessed your account, change your password where possible and contact the available support channel through the website without delay.

2. Wagers, payments and promotions

A wager can only be placed using the process made available on the website. Before confirming a wager, you should check the game, stake, selection and any other details shown on screen. A wager is generally treated as accepted when it is recorded in the account or gaming system. If a technical or administrative error affects a wager, the relevant transaction may be reviewed and corrected in accordance with applicable requirements and the published game rules.

Game outcomes are determined by the applicable game technology and rules. You should review the rules for each game before playing, including information about winning combinations, eligible stakes and any relevant features. Where a result, transaction or account balance appears incorrect, you should stop using the affected service and report the issue through the support options made available on the website.

You may only deposit and withdraw funds using payment methods that are available to you through your account. You must have the right to use the payment method and must not use a payment instrument belonging to another person without proper authorisation. Payments may be subject to checks, processing rules, minimum or maximum amounts, fees imposed by a payment provider, or other conditions displayed at the time of the transaction.

Funds held in an account must not be used for unlawful purposes, fraud, money laundering, terrorist financing or any activity that could place the website, its service providers or other players at risk. Where required, transactions may be reviewed, delayed, declined or reported to the appropriate authority. Any withdrawal may be subject to completion of identity and payment checks.

Promotions, bonuses, free plays and other offers are subject to the specific promotional terms shown with the offer. Those terms may include eligibility requirements, an end date, qualifying games, contribution rules, wagering conditions, stake restrictions or withdrawal conditions. You should read the applicable offer terms before accepting or using a promotion. If promotional terms conflict with these general terms, the specific promotional terms will apply to that offer.

Kudos Casino may correct an obvious error, withdraw an offer, or refuse a promotional benefit where there has been misuse, technical failure, an administrative mistake or a breach of the relevant terms. A promotion must not be used in a way that attempts to gain an unfair advantage, manipulate a feature or avoid a stated condition.

• Do not use automated software, bots, scripts or other tools to access, play or interact with the services.
• Do not exploit software errors, pricing errors, game faults or payment defects.
• Do not collude with other players or use multiple accounts to gain an unfair advantage.
• Do not deposit or wager funds obtained through unlawful activity.
• Do not reverse, dispute or interfere with a legitimate transaction without a valid reason.

3. Responsible gambling, privacy and acceptable use

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Only gamble with money you can afford to lose. Before playing, consider setting a personal budget and time limit, and take regular breaks. You should never chase losses, borrow money to gamble, or continue playing because you feel pressure to recover previous losses.

Account controls and support

Kudos Casino may provide tools or processes that help you manage your play. Depending on the service available, these may include deposit controls, activity information, time reminders, temporary breaks, account restrictions or self-exclusion. You should use the controls that suit your circumstances and seek independent support if gambling is becoming difficult to manage. A request to close or restrict an account may affect access to games, promotions and account funds while checks are completed.

If you believe that you or someone close to you may be experiencing gambling harm, stop playing and seek assistance from an appropriate gambling support service in your state or territory. You can also use the responsible gambling information made available on the website. If you are concerned about a minor accessing an account or device, use suitable parental controls and keep account credentials private.

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy and privacy laws. Information may be collected and used to provide services, process transactions, verify identity and age, maintain security, prevent fraud, meet legal obligations, improve the website and communicate with you about your account. The Privacy Policy explains the types of information involved and the choices available to you.

You are responsible for ensuring that the contact details associated with your account are accurate. Account, service and security notices may be sent using the details or communication method recorded in your account. Marketing communications may be subject to consent and available unsubscribe or preference options. Important service messages may still be sent where necessary to manage your account or meet legal obligations.

Acceptable use of the website

You must use the website lawfully and respectfully. You must not interfere with its operation, introduce malicious code, attempt unauthorised access, copy or alter restricted content, overload the network, or use the website to harm another person. You must not upload or transmit material that is unlawful, threatening, deceptive, abusive, defamatory or infringing.

4. Suspension, liability and other legal information

Kudos Casino may suspend, restrict or close an account where there is a suspected breach of these Terms & Conditions, a security concern, inaccurate information, failed verification, suspected fraud, payment irregularity, prohibited conduct or a legal or compliance reason. Access may also be limited where a service is unavailable or requires maintenance. Where appropriate and permitted, you may be informed of the reason for a restriction.

If an account is closed, any remaining balance will be dealt with in accordance with applicable law, verification requirements, transaction checks and these Terms & Conditions. Funds connected with unlawful activity, fraud, misuse or a breach may be withheld or handled as required by law. Closing an account does not remove obligations that arose before closure, including obligations relating to transactions, disputes, privacy or responsible gambling.

The website and services may occasionally be interrupted by maintenance, telecommunications problems, software faults, third-party failures, cyber incidents or events outside reasonable control. Kudos Casino will take reasonable steps to restore affected services, but uninterrupted or error-free availability cannot be guaranteed. You should not rely on a website display as proof that a transaction has completed until it appears in your account records.

To the extent permitted by law, Kudos Casino is not responsible for loss caused by your failure to protect account details, your misuse of the services, an unauthorised device or payment method, an event outside reasonable control, or information supplied by you that is inaccurate or incomplete. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law.

Intellectual property and third-party services

The website design, text, branding, graphics, software and other materials are protected by intellectual property rights. You may use them only for personal, lawful access to the services. You must not reproduce, sell, distribute, reverse engineer or commercially exploit website content unless permitted by law or authorised in writing.

The website may contain links, payment options, software or services provided by third parties. Those third parties may have their own terms, privacy notices and technical requirements. Kudos Casino does not control every third-party service and is not responsible for content or practices outside its reasonable control. You should review the relevant third-party terms before using an external service.

Complaints and governing terms

If you have a question, transaction concern or complaint, use the support or complaints process made available through the website. Include enough information for the matter to be reviewed, such as the account reference, relevant date and a clear description of the issue. Do not send passwords or unnecessary sensitive information. The matter may be reviewed using account records, transaction information and applicable game or payment rules.

These Terms & Conditions are intended to operate with the laws and mandatory consumer protections that apply to your use of the services in Australia. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. A delay or failure to enforce a right does not amount to a waiver of that right. The version of these Terms & Conditions published on the website is the current version, so you should review it periodically.